Mariana L. Quinn
Manager, Piano Technical Services
Phone: (617) 495-2981

Mariana graduated from the University of Massachusetts Boston with a Bachelor of Science degree in Earth Science and Geographic Information Systems. After three years in the field of GIS, she followed in her father’s footsteps and began her education in piano technology at the North Bennet Street School in Boston. She graduated in 2005 from the two year program and started her career as an intern at M. Steinert and Sons in Boston.
Following the next two summers spent rebuilding pianos at the North Bennet Street School, Mariana was hired at Harvard in January of 2007 as a part time piano technician. In November 2009, Mariana filled Lew Surdam's vacancy as Manager of PTS and now heads the department and its staff of three.

Austin Grimes, Piano Technician

Austin Grimes was introduced to the piano at an early age. After graduating from Bard College in 1989 he relocated to Boston in 1990 to pursue music study. Passion for the piano led to working as an apprentice piano rebuilder and gaining experience in all aspects of piano restoration. Austin established his own business and has been servicing Metro Boston for the past eleven years. He has been working at Harvard as a Piano Technician since 2001. In addition to maintaining and restoring the pianos at Harvard, he also helps to maintain the collection of harpsichords and forte pianos on campus.

Richard Gruenler, Piano Technician

Richard has been with Harvard Piano Technical Services since 2009. He trained at the North Bennet Street School in Boston’s North End and completed an internship at the Eastern Music Festival in Greensboro, North Carolina. He began his career as a piano technician at M. Steinert & Sons in Boston. 
Before entering the field of piano technology, Richard studied music composition at the Chicago College of the Performing Arts in Chicago. He is currently pursuing a master’s degree in composition at Boston University.
In addition to maintaining and rebuilding the pianos at Harvard, he is the department’s Extended Techniques Specialist, responsible for overseeing any non-traditional use of the piano by composers and performers. 

Paul Rattigan, Senior Concert Technician

Paul earned a Bachelor of Science degree from Boston College in 1971. Since beginning his career in 1975 with a four year period as a technician-in-training at M. Steinert & Sons, he has spent more than thirty years working on the many aspects of piano maintenance. He has specialized in concert tuning, preparation for performance and recording, action repair and rebuilding, and complete grand piano restoration.
Paul was Manager of Piano Services at the New England Conservatory of Music from 1999 to 2001. As part of his duties there, he was responsible for the care and maintenance of all of the performance instruments, including the Steinways in Jordan Hall. Since its opening in 1999, Paul has been the Concert Technician at Futura Productions recording studio (aka The Sonic Temple) in the Roslindale section of Boston. His credits there include participation in two Grammy nominated classical music recordings.
Paul came to Harvard in 2006 and is currently the department’s Senior Concert Technician, primarily responsible for the Sanders Theatre and Paine Hall Steinway model D concert grand pianos. In addition, he aids PTS in the rebuilding and maintenance of the entire FAS collection.